Full-Time

Switch Themes: Casual Tech Support Assistant

1 vizualizare

Descriere Loc de Muncă

Switch Themes builds themes exclusively for Shopify’s theme store.
We’re looking for a Casual Support Assistant who can improve the quality of our support across all our themes.

This is a casual role with an estimated 5-10 hours a week.

This is a remote position – but the candidate will be required to work hours that overlap the timezone of Melbourne, Australia.

Your Role:
You will be responsible for helping merchants that use our themes get the most out of them. This includes:
  • Providing ongoing support to merchants by answering customer emails
  • Documenting questions, feature requests and bugs
  • Having expert knowledge on the themes we offer so you can recommend the best solutions to our merchants
  • Helping maintain and grow our Help Scout support centre with articles and tutorials
  • Assisting merchants with HTML/CSS customisations when necessary
Your experience and skills:
  • Expert knowledge in the Shopify platform, especially setting up stores with the theme editor
  • Excellent written and verbal communication skills with a caring, polite and positive tone of voice
  • Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus)
  • Language requirements: high level of English fluency (written and spoken)
Bonus:
  • Strong web development skills (HTML, CSS and Javascript)
  • Experience in developing Shopify Themes
  • Extensive knowledge of Webpack and Javascript
Benefits
  • Work with a leading Shopify theme development company
  • Work from anywhere
  • Small team of 3-4 people
  • Great exposure to Shopify theme development and the theme store

Cuvinte cheie: , , , , , ,

Source:

Abilități:

Jobul pe scurt

wave-1-bottom
Anywhere (100% Remote) Only Orașe de interes
Full-Time

Locuri de muncă similare

Păstrează opțiunile deschise. Aplică la cât mai multe anunțuri de angajare pentru a-ți crește șansele.

În acest moment nu sunt posturi disponibile conform criteriilor alese. Incearca o alta cautare in formularul de mai sus.